Returns and Exchanges
Please complete the form below to start your return / exchange. We will issue exchanges, store credit, or refunds in accordance with the following conditions:
- We want you to love your Ursula products. If you are not totally satisfied, we will provide a return authorization and mailing information. We will be happy to refund your account for the full amount of your purchase, minus shipping.
- Return requests must be submitted online using the portal below within 30 calendar days of order date.
- Shipping fees are non-refundable.
- Any products that are nearly empty, tampered and filled with other substances are not refundable.
- Partial sets or bundles are not eligible for a return — only complete sets.
- Items purchased with a discount or as part of a value set are not eligible for an exchange.
- If the product is unopened, we will happily exchange it for another Ursula product of equal value.
- Items that have been damaged or lost from personal usage—dropped, stolen, spilled, mishandled, etc.—are not refundable.