Frequently Asked Questions
Have your products been tested by a dermatologist?
Yes! All of our products have been dermatologically tested and are kind to skin.
Do your products have expiration dates?
Each product has it's own PAO, or period-after-opening date in which the product should be used. The time is indicated in months and can be found inside or alongside a symbol of a open cream jar printed on the packaging. Please reference your specific product's PAO to ensure you get the most use out of your products.
Do you test your products on animals?
No, all of our products are cruelty free and Leaping Bunny certified.
Is it normal to feel tingling when using the Serums?
Yes, this is normal. When it comes to using a new product or ingredient (especially those that are acidic like glycolic acid), start slowly and let your skin adjust. We recommend using this product every other night, until you build up to more frequent nighttime use.
How can I find out more information about a product?
Product details can be found on the product pages but if you have more questions, please free to email us at firstname.lastname@example.org.
What skin types are Ursula products suitable for?
All Ursula products are formulated to be safe for all skin types. If you have specific concerns, please consult your dermatologist with the list of ingredients found on the website.
What are the recommend steps for skincare application?
1) Cleanser 2) Eye Cream 3) Serum 4) Moisturizer 5) Mist 6) Sunscreen in AM
Are your products safe to use while pregnant/breastfeeding?
Our products undergo rigorous safety testing, so they are generally safe for use during pregnancy and breastfeeding. You may encounter new skin concerns throughout pregnancy, linked to hormonal fluctuations and other related conditions; it’s always wise to consult your doctor before making any changes to your usual routine. You can see a full list of all ingredients on our product pages.
What smell do the products have?
All of our products are fragrance free. We do not add synthetic fragrance to any of our formulas.
Please note, there may be natural scents to our products from the ingredients in the formula. If you have additional questions, feel free to email us at email@example.com
What temperatures do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Where are URSULA products manufactured?
URSULA products are made in the USA with responsibly sourced global ingredients.
What is your return policy?
We want you to love your Ursula products. If you are not totally satisfied, please send an email to firstname.lastname@example.org within 30 days of your purchase, and we will provide a return authorization and mailing information. We will be happy to remit your account for the full amount of your purchase, minus shipping. Shipping fees are non-refundable.
Can I exchange a product?
If the product is unopened, we will happily exchange it for another Ursula product of equal value.
Is Ursula Clean?
Yes! There isn’t a set definition of clean beauty. At Ursula, being clean means “free from” toxic and questionable ingredients like sulfates and parabens, while not shying away from synthetic (or lab-created) ingredients—as long as those synthetic ingredients are safe. Our entire collection is vegan, cruelty free, fragrance free, and dye free.